Return & Exchange Policy

Once you've made a purchase with NaariGehna, it's implied that you agree to abide by our return, exchange, and refund policies. Our procedures for handling goods and purchases are outlined below.

Given that all products at NaariGehna are handcrafted, there may be slight variations in color and shape. This is particularly true for natural stones and beads, which exhibit inherent biological diversity.

No Return/Refund Policy: We meticulously pack and quality-check your orders before delivery to ensure that what you receive matches what you see on your device. Therefore, the likelihood of wanting a return or exchange is minimal. However, we do not offer refunds or returns under any circumstances.

Exchange Policy: If you receive a broken or damaged product, you are eligible for an exchange.

Steps for Exchange:

  1. Contact us at +918979581853 within 24 hours of receiving the parcel, including a Video of unboxing without editing or muting sound of the damaged product.
  2. To qualify for an exchange, the item must be unused, with intact tags, in its original packaging, including the box, invoices, and any other accompanying documents.
  3. Upon approval for an exchange, our team will arrange for reverse pickup.
  4. We cover the shipping costs for reverse pickup and the re-shipment of exchanged items.( Note : If product is taken in Sale or on any form of discount/coupon then customer have to bear Shipping charges)
  5. If pickup service is unavailable in your area, please self-ship the product (self-ship isn't refunded)
  6. Upon receiving the product, we will inspect it in accordance with our policy and send the correct product as agreed.
  7. Please note that exchanges are subject to product availability. If the desired product is unavailable, you may choose another product of equivalent value.

To avoid any issues, please adhere to the following guidelines:

  1. Check the size chart before ordering rings, bangles, or kadas.
  2. Read product descriptions carefully.

For further assistance, please don't hesitate to contact us at +918979581853