Shipping Policy
Once you've made a purchase with NaariGehna, it's implied that you agree to abide by Order Processing Policy. Our procedures for dispatching order is outlined below.
Order Processing Time
- Orders placed on weekdays are typically processed within 1-2 business days.
- Orders placed on weekends or holidays may require an additional processing time of 2-3 business days.
Courier Pickup and Dispatch:
- We conduct quality checks, pack, and booking of your order with courier partners.
- Courier pickup may occurs on the same day or by next day.
Delivery Timeframe:
- After dispatch, the typical delivery time is estimated to be 5-7 working days.
- Please note that this timeframe may vary based on your location and any unforeseen circumstances during transit.
Communication:
- We will keep you informed of any delays or issues regarding your shipment via email or any other contact information provided.
International Shipping:
- We process international orders on Whatsapp - Check [Contact Details]
- For international orders, please expect additional time for customs clearance and delivery, as shipping times may vary depending on the destination country.
Tracking Information:
- Once your order is dispatched, you will receive tracking information via email to monitor the status of your shipment.
Customer Support:
- If you have any questions or concerns regarding your shipment, please feel free to contact our customer support team for assistance.
Returns and Refunds:
- For information on returns and refunds, please refer to our [Returns Policy].
Lost Packages:
- In case you don't receive the order in given time-frame, we will raise an investigation/proof of delivery with courier partner.
- The investigation may take 5-6 working days.
- If courier partner declaring package as lost, they will start refunds processed within 5-6 working days.
- Once refund is processed thereafter we will process your new order.
Policy Updates:
- We reserve the right to update our shipping policy as necessary. Any changes will be communicated through our website or via email.